Pianoramic Studios (a DBA of Forge Master Media LLC)
Effective Date: September 22, 2026Forge Master Media LLC, doing business as Pianoramic Studios ("Pianoramic Studios," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information of visitors to pianoramic.com and our current, prospective, and former students and their families (collectively, "you"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We CollectWe may collect the following categories of information when you interact with our website, enroll in lessons, or communicate with us:Contact information, such as your name, email address, phone number, and mailing address.Student and scheduling information, such as lesson history, availability, skill level, and billing details.Communications you send us, including messages submitted through contact forms, email, or text message.Payment information processed through our third-party payment and scheduling providers (we do not store full payment card numbers on our own systems).Technical information collected automatically, such as IP address, browser type, and pages visited, through standard website analytics.
2. How We Use Your InformationWe use the information we collect to:Schedule, manage, and communicate about piano lessons and studio events;Respond to inquiries and provide customer support;Send appointment reminders, billing notices, and studio updates;Improve our website, curriculum, and services; andComply with legal obligations and enforce our agreements.
3. SMS / Text Messaging CommunicationsIf you provide your mobile phone number and opt in to receive text messages from us, we may send you lesson reminders, scheduling confirmations, billing notices, and studio announcements by SMS.No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information collected for the purpose of SMS consent and phone numbers will not be shared with any third parties for marketing purposes.Message frequency varies. Message and data rates may apply. You may opt out of SMS communications at any time by replying "STOP" to any message, or by contacting us directly at the email address below. You may reply "HELP" for assistance. Carriers are not liable for delayed or undelivered messages.
4. How We Share InformationWe do not sell your personal information. We may share information with:Service providers who perform functions on our behalf, such as scheduling software, payment processing, and communication platforms (including our customer relationship management and messaging provider, currently GoHighLevel), under obligations to protect your information;Professional advisors, such as accountants or attorneys, where necessary; andGovernment authorities, where required by law or to protect our rights.We do not share SMS opt-in consent or mobile phone numbers collected for texting purposes with third parties for their own marketing use.
5. Data RetentionWe retain personal information for as long as necessary to provide our services, maintain business records, and comply with legal and tax obligations, after which it is securely deleted or anonymized.
6. Your Choices and RightsYou may:Opt out of SMS messages at any time by replying STOP;Opt out of promotional email by using the unsubscribe link in any email;Request access to, correction of, or deletion of your personal information by contacting us at the email below.Depending on your state of residence, you may have additional rights under applicable state privacy laws. We will respond to verified requests in accordance with applicable law.
7. Children's PrivacyOur services include music instruction for minors. Where a student is under 18, we collect information about the student directly from a parent or legal guardian who has enrolled the student, and the parent or guardian may exercise the rights described in this Policy on the student's behalf.
8. Data SecurityWe use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Third-Party LinksOur website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
10. Changes to This PolicyWe may update this Privacy Policy from time to time. The "Effective Date" above indicates when it was last revised. Continued use of our website or services after changes take effect constitutes acceptance of the revised Policy.
11. Contact UsIf you have questions about this Privacy Policy or wish to exercise any of the rights described above, please contact us at:
Pianoramic Studios
Forge Master Media LLC
2101 112th Ave NE Suite 200, Bellevue, WA 98004
Email: alfalborta@pianoramic.com
